• By April W Bowman
  • Posted Friday, August 7, 2020

Home Internet Access

The North Carolina Broadband Survey is designed to gather information on locations in the state without adequate internet access and speeds. The information gathered from the survey will:

  • Provide clear data to guide investment of funds through the state’s Growing Rural Economies with Access to Technology grant program
  • Inform research and policy recommendations
  • Support strategic targeting of additional funding streams
The survey is a collaboration between the N.C. Department of Information Technology’s Broadband Infrastructure Office and the Friday Institute for Education Innovation at North Carolina State University.

Taking the Survey The survey takes about 5 minutes to complete and is available in both English and Spanish. Participants are encouraged to also take the optional internet speed test to connect survey data with broadband speed information.

For Homes & Businesses With Internet Service For homes or businesses with internet service, participants should take the survey online from the location being reported, ideally from a wired connection. This will allow the speed test and other survey data to be tied to the exact location.

For Homes & Businesses Without Internet ServiceTo report locations without internet service, participants can take the survey by phone. Residents without internet service but with phones capable of text messaging can text “internet” to 919-750-0553. Standard text messaging rates will apply.

Residents with landlines or cellphones that do not have texting capability may place a voice call to 919-750-0553. An interactive voice response system will guide them through a series of short questions to obtain the caller’s address and register it in the database as having no internet capability at all.

Other Ways to Take Action Find out more about how you, your community group or your organization can help promote the North Carolina Broadband Survey by filling out the External link: Broadband Survey Community Action form . Someone will contact you with more information on how to help.

Or check out some outreach materials to help get you started.

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