- By Department of Social Services
- Posted Wednesday, March 18, 2020
Public Announcement On Accessing Services
Social Services has reopened its first floor lobby to customers. Only 10 customers will be permitted in the building at any given time. Customers must comply with mask and social distancing requirements.
Anyone needing to check on mail received at PO Box 999 will be able to do so between 8:30-9:30 am Monday through Friday only. Please read below for instructions on specific programs.
Many service lines are implementing modifications to processes to allow the public to access
information and services through alternative means (when possible):
- All Medicaid and Food and Nutrition Services Applicants can apply on-line at epass.nc.gov, by
mail, by phone at 336-703-3800, or by picking up and dropping off paper applications at the
building entrance. If you apply online, you may be able to upload the verifications we need to
this system. Once we receive your application a caseworker will follow-up with you within 1
business day to gather the information for your household and provide further verification
- If you already have active Medicaid, Medicaid Transportation or Food and Nutrition Services and
you need to report a change, submit documentation, or have questions concerning your active
case, you may call (336) 703-3800, or send a fax to 336-727-2842 or 336-727-3130, or send an
email to firstname.lastname@example.org. The
Adult Medicaid fax number is 336-727-8491.
- All Child Support customers may call 1-800-992-9457 for case-related information, status of
court cases, update case information, and give information. Customers may also call 336-703-3801
for case information, court information, update the case, and to have a message sent to their
caseworker. To access case information, apply for Child Support, and access resources online at
- All NC Health Choice Fee payments, Health Care for the Working Disabled Fee payments, Program
Integrity (Fraud) repayments, or Child Support Application Fees can be made via mail-in of a
Check, Money Order or Certified Check. Please mail all payments to: Forsyth County Department of
Social Services, 741 Highland Ave., Winston-Salem, NC 27101
- For Assistance or Questions regarding any Adult Services, please contact the office at
Adult Protective Services - To report instances of abuse, neglect or exploitation of adults 18 years
of age and older, please call 336-703-3503.
Adult Care Facility Complaints - Please call 336-703-3501 to make any complaints regarding Assisted
Child Protective Services (CPS) - Our CPS Intake hotline is available 24-hours per day, 7 days per
week. If you suspect abuse or neglect, please contact our intake hotline at 336-703-ABUSE or
Temporarily Suspended Services
The following services are closed to the public until further notice: Onsite DNA testing, Services
through The Employment Lab, Child Support Group Appointments and Program Integrity In-person
Interviews are canceled and participants will be contacted by phone or US Mail.
TIPPS/MAPP Foster Parent training classes and Foster Parent Interest meetings