The intent of the Child Support Services program is to ensure that both parents
are responsible for the financial support of their children to the best of their
ability. Child Support Services assists families with locating non-custodial parents,
establishing paternity and support obligations, collecting support and enforcing
court orders for support payments for children. Medical insurance coverage can be
included in the support obligation.
When a non-custodial parent lives outside the state of North Carolina, Child Support
staff work in cooperation with other states to establish paternity and support for
these families. Child Support services are provided to all Work First Family Assistance
recipients and are available to other county residents upon application and payment
of a nominal fee.
Anyone with a child support case can obtain information regarding their case using
the web or by telephone.
eChild Support: The North Carolina eChild Support web site
is available for custodial and noncustodial parents to obtain case and payment information
Customer Service at 1-800-992-9457: The customer service center assists callers
24 hours a day with an automated voice response system as well as personalized assistance
between 7:30 am and 7:30 pm.
Take advantage of Direct Deposit to your bank account. Download a Direct Deposit
(Spanish). Direct Deposit has many advantages including:
- Mailing time eliminated
- Checks cannot be stolen or lost
- Fewer trips to the bank
- It’s safe and confidential
- No waiting in line
The Child Support Services office is located at:
North Highland Avenue
Winston-Salem, North Carolina 27101
If you have questions, please call (336) 703-3801.